Refining the customer journey appears to be critical for new banks seeking to address the large and growing gap between low- and middle-income consumers and low-cost financial services.
In this 2020 CPPO Symposium Session, BankMobile and Ubiquity share a case study on how the digital bank is driving record breaking Net Promoter Scores by focusing on mission, culture, calibration, and technology.
Press contact details
-
- Jennifer Tramontana
- Co-Founder and Executive Director, Canadian Prepaid Providers Organization (CPPO)
- jennifer@fletchergroupllc.com
-
- Karen Budahazy
-
Board Chair, Canadian Prepaid Providers Organization (CPPO)
Vice President Digital Enablement & Issuing,
Peoples Payment & Card Services (part of the Peoples Group) - karenb@peoplestrust.com
Related Topics
Related News Releases
What to Expect from the 2021 CPPO Prepaid Symposium
The 2021CPPO Prepaid Symposium on Wednesday, June 9 from 10 a.m.-2:30 p.m. EDT, will bring together thought leaders from across the payments industry to underscore how the pandemic has ac...
Webinar: Virtual Cards in the Era of Digital Payments and Open Banking
Save the date to join FSS and the Canadian Prepaid Providers Organization (CPPO) for a webinar on January 19 that explores implications of the emergent landscape on prepaid issuers and th...
Prepaid is the Platform for Payments Innovation
In the final Keynote of the 2020 CPPO Prepaid Symposium, Sue Kelsey of Mastercard delivers insights from across continents to help set the stage for what a prepaid future in Canada could ...
Gradually Then Suddenly, Covid Accelerates Digital Transformation
This 2020 CPPO Symposium session explores how financial institutions are speeding innovation in the next wave of the digital era to enhance customer engagement and the customer experience.