Refining the customer journey appears to be critical for new banks seeking to address the large and growing gap between low- and middle-income consumers and low-cost financial services.
In this 2020 CPPO Symposium Session, BankMobile and Ubiquity share a case study on how the digital bank is driving record breaking Net Promoter Scores by focusing on mission, culture, calibration, and technology.
Press contact details
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- Jennifer Tramontana
- Co-Founder and Executive Director, Canadian Prepaid Providers Organization (CPPO)
- jennifer@fletchergroupllc.com
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- Karen Budahazy
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Board Chair, Canadian Prepaid Providers Organization (CPPO)
Vice President Digital Enablement & Issuing,
Peoples Payment & Card Services (part of the Peoples Group) - karenb@peoplestrust.com
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